Click main image to view in full screen. Unlock all 9 preview images:
Business Basics 2 - Operations, Customer Service, IS, & HR – Word DOCX
Word (DOCX) 25 Pages
HUMAN RESOURCES WORD DESCRIPTION
Operations Management has a wide scope of responsibility. It is the area of business that is concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient and effective. To name a few, it is the management of resources, the production and distribution of goods and services to customers, and the analysis of queue systems. It can be the engine to the back office of a bank, retail department store, a manufacturing plant, and even the process of making the food in a restaurant.
Every day, you use a multitude of physical objects and a variety of services. Most of the physical objects have been manufactured, and people within organisations have provided most of the services. Every organisation has an operations function, whether or not it is called "operations," such as the management of customer service functions like customer care and technical support.
In this paper, we will give an overview of the basic functions within operations management. We will also go over Information Systems or IS, and Information Technology or IT. These two functions sometimes are combined into one group so we will discuss them as one unified group. There will be a discussion on disaster planning as well.
We will also discuss customer service and the duties of technical support, along with an overview of Human Resources or HR.
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Human Resources, Customer Service Word: Business Basics 2 - Operations, Customer Service, IS, & HR Word (DOCX) Document, Grant Stanley
ABOUT THE AUTHOR
Grant Stanley BSc (Hons), MA, Pg-Dip, MCIM is a commercial consultant, business leader and former military officer with more than thirty years of experience helping organisations improve sales, marketing and commercial performance.
Throughout his career, Grant has held senior sales, marketing and leadership roles and has advised organisations ranging from ambitious SMEs to some of the
... [read more]
Ask the Author a Question
You must be logged in to contact the author.
